This article will guide you through the process of accessing backups through FTP.


 

Prepare to Access the Backup - Install an FTP Client

Ensure you have access to an FTP client approved by your firm. You must have access to an FTP client to access these files. (FileZilla is a free FTP client used in this article, links are included below.)
 

FileZilla FTP Client Links

• Windows: FileZilla Client for Windows (64bit x86)

• Mac: FileZilla Client for macOS

NOTES:

• Confirm you are downloading the free version (unless otherwise instructed by your firm)
• Uncheck any "add-on" or optional features

 
 

Access the Backup via FTP

Once a backup is available, you will be given information and credentials to access the backup through an FTP connection.


 

• Host: Enter in the Host IP Address provided to you:  

 
 

 

• Username: Enter the provided Username (unless otherwise specified, this username will match the ticket number for your request):  

 

 
 

• Port: Enter the provided Port number:  

 

 

• Password: Enter the provided password
• Click the button to connect to the FTP server
• Once connected the files on the FTP server will appear in the right-hand pane of the FTP Client, while your computer's folders and files will be displayed in the left-hand pane. Transferring files from the server to your computer is as easy as dragging and dropping the files from the right to the left.