Since Redtail is a web-based application, brief periods of downtime may occasionally occur. No matter the cause, we are committed to addressing any issues promptly to minimize any disruption to your day.

 

 

To keep you informed, Redtail provides you with a web address to observe the current status of our services. If we have determined that there is an issue on our end or a problem with an internet bandwidth provider, we will post an applicable message at status.redtailtechnology.com.

 

 

The image below is an example of the website and what you might see when visiting.

 

 

 

 

If you want messages about any downtime, consider using the "SUBSCRIBE TO UPDATES" button in the top right corner of the page. Clicking it will provide you with several methods to sign up for updates when Redtail creates or updates an incident: Email Text Message Slack Twitter/X Support Site Atom Feed or RSS Feed

 

 

 

• Just to provide a little more peace of mind, all of our data, which includes your data, is backed up nightly in two geographically distinct locations simultaneously.
  
  
• Our platform is fully redundant, and we utilize mirrored drives for all data storage.
  
  
• If a piece of hardware were to fail on our side, your data will not be lost and the platform will not go down. We stand behind our promise of 99% uptime.