How-To and Overview: Redtail and Orion Integration

  • Feb 11, 2026
  • Knowledge

Title
How-To and Overview: Redtail and Orion Integration
Description
Learn how to enable the integration between Orion and Redtail, link a Redtail contact to Orion, and more!
Body

Executive Summary (TL;DR)

This article explains how the Orion Connect and Redtail CRM integration links Orion households with Redtail contacts to streamline:

 - Proposals
- Reporting
- Daily Workflows

It outlines how to enable the integration, sync contact data, and access Orion tools directly from Redtail, helping advisors work more efficiently from a single system of record.

 

Common Real-Life Questions Users Ask About the Orion / Redtail Integration

"How does linking a Redtail contact to an Orion household streamline day-to-day work, and which Orion tools become available from the contact record?"
"What is the difference between the Orion Advisor Integration in Redtail versus importing contacts via “Import from Redtail” for proposals or new accounts, and when should each be used?"
"Which fields sync between Redtail and Orion during proposal creation or contact import, and what information does not stay updated after a 'send-to' action?"

 

 

Article Quick Links

Why?
What?

Orion Tech Feature Spotlight: Orion Connect + Redtail CRM (January 2026)

How?

Enable Orion Integration in Redtail

Authorize Access to Orion
Enable Two-Way Contact Sync

Link Orion Household
Orion Dashboard
Portfolio View
Orion Tools

 

 

Why?

 

  • Link your Redtail Contacts and Orion Households together to streamline various processes between the two.

  • Create account proposals directly in a Redtail contact's record.

  • Access various features like trading and reporting for your Orion Households through Redtail Contact records.

  • Access the Orion Dashboard from your Today page.

 

 

What?

 

Gain access to additional Orion features - such as the proposals tool, trading, reports, insights, and the Orion dashboard - directly in Redtail.

 

Orion Tech Feature Spotlight: Orion Connect + Redtail CRM (January 2026)

 

 

How?

Enable Orion Integration in Redtail

Important: You only need to complete this step one time for your account, but each individual user must also complete this step to use these Orion features:


Authorize Access to Orion

  • Open Redtail and click your username in the upper right corner

  • Select Manage Your Integrations (A) and scroll down or search for Screen Shot 2022-09-23 at 1.58.32 PM.png  Orion Advisor
  • Click the Screen Shot 2022-09-15 at 2.16.31 PM.png and select Settings (B)

  • Click Authorize Access to Orion

  • Enter your Orion credentials (C) and click Sign In (D)

  • When a prompt to confirm and accept the integration appears, Click Allow
OrionIntegration1.pngOrionIntegration2.png

OrionIntegration3.png



Enable Two-Way Contact Sync

Important Note: Users must have Read and Edit enabled for the "Portfolio (Households - Accounts)" privilege to enable the 2 way sync. (Orion Connect > Manage Users app > Roles > Double-click applicable role to Edit > Records tab):

 

Screenshot 2024-02-22 at 11.54.37 AM.png

 

 

  • After you complete the above steps, finish setting up the integration by going to: 

      Redtail > Manage Your Integrations > Orion Advisor > Screen Shot 2022-09-15 at 2.16.31 PM.png > Settings > check the Enable 2 way sync with Orion Advisor box > Save.


Screen Shot 2022-10-11 at 12.07.01 PM.png

 

This connects an Orion household to an individual contact in Redtail and is a two-way sync. If the client's household currently exists in Orion, the client record in Redtail automatically locates the Orion household based on the SSN within the registrations if a match is found. You must manually link each head of household contact in Redtail. 


The below mapping information reflects the Orion data that syncs between Redtail and Orion:
 

Orion FieldDirectionRedtail FieldRedtail Section
First Name on Household <<  >> Contact First Name Basic Info
Last Name on Household <<  >> Contact Last Name Basic Info
Date of Birth on Household <<  >> Date of Birth Contact Details
Address 1, Address 2, City, State, Zip on Household <<  >> Primary Address Contact Card
Home Phone Number on Household <<  >> Primary Phone Number Contact Card
Email on Household <<  >> Primary Email Address Contact Card



Please Note: This does not establish the account feed from Orion into Redtail.  To set up that feed, please see Redtail Account Feed Setup and Data Mapping.

 

 

 

Link Orion Household

  • Open a Contact in Redtail > click the Screenshot 2024-04-15 at 1.14.30 PM.png  in the upper right corner > and click Screen Shot 2022-09-23 at 1.58.32 PM.png  Orion Advisor.

  • If the client is linked to an Orion household, it displays which household it's connected to. 

 

Screen Shot 2022-10-11 at 1.19.17 PM.png
 
  • If the client is not linked to an Orion household, you have the following options:

The household exists in Orion:
 
    • Redtail automatically locates a client based on the SSN assigned to the contact record in Redtail and in the registrations in the Orion household if a match is found. Click 'Select household' next to the client to link it. 
      • IMPORTANT NOTE: Two Redtail contacts cannot be linked to one Orion household. It is best practice to link the head of household contact in Redtail to the household. 
    • If there is not a household listed here at all, verify there is an SSN assigned to the client in Redtail and Orion. 
      • Orion Connect > Portfolio Audit > Registrations > Edit Registration > SSN/Tax ID
      • Redtail > Contacts > click on a client > TAX ID NUMBER (under Contact Details)
    • If there are multiple SSN matches, you are given the option to select which household you want to link the client to. 

OrionHHs.png
 
OR

The household does not exist in Orion:
 
    • Follow the steps in the Use the New Account Wizard section to create the client in Orion.

Back to Top
 


Orion Dashboard

  • View the Orion Dashboard by clicking the Today page (A) > Orion tab (B)

OrionIntegration4.png    


Portfolio View

  • Open a client in Portfolio View by going to Contacts > open a Contact > Accounts page (A) > Orion Portfolio tab (B).

Note: The Orion Portfolio tab won't show up here for a contact until household linking has been done for the client within Orion. See the Link an Orion Household to Redtail section for more information.

OrionIntegration5.png 

Back to Top


Orion Tools

  • Open a Contact in Redtail > click the Screenshot 2024-04-15 at 1.14.30 PM.png  in the upper right corner > and click Screen Shot 2022-09-23 at 1.58.32 PM.png  Orion Advisor
Screen Shot 2022-10-11 at 12.53.56 PM.png

 

New Account Wizard

 If you haven't previously sent the client to Orion, you'll be prompted to select a representative for this client. Select the applicable rep and then Send to Orion. 

Clicking the New Account Wizard option pushes the client information from Redtail into the New Accounts Center app new-accounts (3).png to create a new account from the information in Redtail.


image

 


Reports

Reports opens the Report generator option in Orion to run a one-off Orion report without leaving Redtail.

image
 
 

In Summary

 

  • Access Orion tools such as proposals, reports, and the Orion Dashboard directly from Redtail once the Orion integration is enabled, reducing the need to switch between systems.

  • Link Redtail contacts to Orion households using two-way sync, allowing key client data such as name, contact details, and address to stay aligned between both platforms. 

  • Authorize the Orion integration in Redtail and enable two-way contact sync to complete the initial setup for each user. 

  • Manually link the head-of-household contact in Redtail when an Orion household exists, or use the New Account Wizard to create the household in Orion if it does not already exist.
Last Reviewed
2/11/2026
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CRM > Integration Partners