E*Trade Interface Setup Instructions

Contact E*Trade

• Use the template below to request a new feed from E*Trade.

Submit a Support Case to Orion

• Log into Orion Connect and open the Support app.
  • Click the  button within the Support app.
  • Select the Service Request tab.

Service Request Details:

• Support Service Team: Reconciliation (If you are working directly with the Onboarding team, select Onboarding as the Support Service Team instead)
• Advisor #: populate with your firm's Orion advisor number
• Subject: New E*Trade Feed - [insert firm name]
• Description:
  • We have contacted E*Trade to request a new feed of our data to Orion. Please initiate an internal process to prepare this feed for our database.
    • File ID/RR Code: to be sent to sme-data@orion.com from E*Trade/Morgan Stanley
    • File Delivery Date: to be sent to sme-data@orion.com from E*Trade/Morgan Stanley
    • Do you intend to share this feed with any other database(s) in Orion? YES or NO (If yes, please explain)
    • Three Sample Accounts: [enter three account numbers expected in the feed]
    • Rep Assignment: If there is a representative you would like auto-assigned to this feed, provide the Orion Rep ID (located in Firm Profile > Representatives) and the name
    • New Accounts Process: Auto-Add or Auto-Exclude (Denote how you wish to handle new accounts in your database)
• Click Submit

Interface Notes

• Requests not completed within 60 days are subject to cancellation. Custodial delays and other special circumstances may allow for more time as necessary.
• IMPORTANT NOTE: E*TRADE and Morgan Stanley joined forces in late 2020.
• Please Note: Data cannot apply to your database until Orion receives a notice from E*Trade that includes your firm's File ID/RR Code and file delivery date.
• This feed contains name files, so accounts can be created automatically through the feed.
• Rep Mapping is available.
• The advisor or representative must have Power of Attorney (POA) or trading authority to have data flow to Orion.
• All accounts can be sent except Type 7 Employee Stock plans and UMA accounts.
• Orion is not presently able to process historical data from E*Trade.
• Approximate time to complete: 14-21 business days once Orion receives all applicable information.